Contact the bank where you set up your PayID and ask to put it into a ‘transfer state’. But with PayID, they have the reassurance of seeing that it’s you they’re paying (because your account name appears on screen) before they confirm the payment. If you’ve already transferred this PayID from another financial institution, please check with them to ensure that it's been released. Once you have transferred your PayID from your non-ANZ financial institution, follow the steps to create your PayID. This is crucial to the set up process as we will send a verification code to your ANZ registered mobile number or email to confirm it’s you setting up a PayID. References: payidpokies1